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This test for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The sub...
The Call Center Advanced Spelling [audio] Test requires the test taker to listen to commonly misspelled words and spell the word correctly.
Tests for Call Center U.S. State Abbreviations as well as Call Center U.S. Cities Spelling are also available.
The Call Center Basic Spelling test requires the test taker to listen to commonly misspelled basic words and type them correctly.
Tests for Call Center Advanced Spelling, Call Center Math as well as Call Center U.S. Cities Spelling are also available.
This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills,...
The Call Center Customer Service Scenario [audio] test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call cent...
The Call Center Customer Service Scenario test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call center envir...
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment.
Most questions have a best and second best answer, scoring 2 an...
The Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed...
The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. T...
The Call Center German-English Bilingual test aims at assessing the test taker's ability to read English and German and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented.
Tests for Call Center Li...
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call center environments. The test contains questions that range from basic ...
The Call Center Italian-English Bilingual test aims at assessing the test taker's ability to read English and Italian and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented.
Tests for Call Center ...
The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotiona...
This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Cus...
This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use c...
o teste bilíngue de português-inglês visa avaliar a capacidade de uma pessoa para ler em inglês e português e responder às perguntas sobre o que foi lido. São apresentados cenários cotidianos que envolvem situações de negócios, formalidades, definições e matemática.
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
A non-audio version of this test is also available: Call Cen...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.
An audio version of this test is also available: Call Center...
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
The Call Center U.S. Cities Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of major U.S. cities. Many of the cities included are state capitals and cities with high populations.
Assessments for Call Center Advanced Spelling [audio], Call Center B...
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