Call Center Technical Support Assessment


Call Center Technical Support Assessment


The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.

An audio version of this test is also available: Call Center Technical Support [audio].


Total Questions 19
Question Types Multiple Choice
Competencies Tested Hardware Issues
General Windows Issues
Difficult User Issues
Printing Issues
Internet Issues
Tasks Tested CD Drives
Start Menu
Screen Resolution
Determining RAM
Changing Clock
Diffusing Frustration
Diffusing Anger
A Know It All
Handling Ignorance
Unable to Print
Remote Printing
Color Printing
Starting Internet Explorer
Connection Speeds
Duplicate Web Pages