Call Center Technical Support [audio] Assessment


Call Center Technical Support [audio] Assessment


The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet.

A non-audio version of this test is also available: Call Center Technical Support.


Total Questions 19
Question Types Multiple Choice
Competencies Tested Hardware Issues
General Windows Issues
Difficult User Issues
Printing Issues
Internet Issues
Tasks Tested Start Menu
Duplicate Web Pages
Unable to Print
Diffusing Anger
Remote Printing
Determining RAM
CD Drives
Diffusing Frustration
Color Printing
Connection Speeds
Changing Clock
Screen Resolution
Handling Ignorance
A Know It All
Starting Internet Explorer