CUSTOMER SERVICE ASSESSMENTS

The Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulation of a database. The results report of this test indicates the speed...
Customer Service Skills Survey measures the test taker's understanding of and attitude about customer service practices. This survey is designed to measure the customer service aptitude of any customer service representative and may be administered to those who deal with internal or external cust...
The Retention Indicator Assessment focuses on the test taker's likelihood to stay with an organization. This assessment can be used across industries. Please note that this assessment contains biodata and may not be appropriate for use in all markets/countries. Biodata contains self-report que...
The Performance Indicator Assessment: CS, Engagement, Teamwork measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; and/or propensity ...
The Customer Service Indicator Assessment focuses on whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction. This assessment can be used across industries. 
The Call Center Environment [audio] measures the test taker's ability to process orders using call center software. Such skills include the ability to navigate call center software, order entry speed, order entry accuracy, the ability to answer caller questions and the ability to problem solve. T...
The Canadian Call Center Data Entry [audio] test measures the speed and accuracy of the test taker in conducting data entry in conjunction with information delivered audibly. The test requires the user to type information into a simulated database. The results of this test indicate the speed in k...
The Call Center Customer Service Scenario [audio] test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call cent...
The Technical Support Processes test assesses technical support concepts and processes as they are related to software, Internet, Windows, and overall PC support. This assessment will gauge a test taker's ability to handle the problems that come up as a technical support representative and focuse...
The Technical Support - IT/Network assessment is meant for IT Technical Support and Network Administrators with one or more years of experience. Topics include Internet/Network Support, Windows Support, Technical Support Concepts, and PC Familiarity. The test covers basic information used in trou...
This test for Australian Call Centre Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call centre employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - abili...
The Call Centre Towns Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of important U.K. towns. Assessments for U.K. Call Centre World Geography, U.K. Call Centre Data Entry [audio], and U.K. Call Centre Environment [audio] are also available. 
The Australian Call Centre World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country, and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job. 
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call centre environments. The test contains questions that range from basic ...
This test for Call Centre Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call centre environment. Most questions have a best and second best answer, scoring 2 ...
The Teamwork Indicator Assessment focuses on the test taker's propensity to be cooperative and want to work with others in the workplace. This assessment can be used across industries. 
Selector focused on customer service type roles. 
The Sales Indicator Assessment focuses on the test taker's likelihood to engage in behaviors that lead to successful sales performance. This assessment can be used across industries. Please note that this assessment contains biodata and may not be appropriate for use in all markets/countries. ...
The Safety Indicator Assessment focuses on the test taker's likelihood to follow workplace safety procedures and avoid risky behaviors. This assessment can be used across industries. Please note that this assessment contains biodata and may not be appropriate for use in all markets/countries. ...
Retail Associate Selector 
The Performance Indicator Assessment: Customer Service, Retention, Sales measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is likely to stay with an organization; and/or engages in behaviors that lead to successful sales performance. T...
The Performance Indicator Assessment: CS, Engagement, Sales, Teamwork measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; engage in b...
The Performance Indicator Assessment: Customer Service and Teamwork measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction and the propensity to be cooperative and want to work with others in the workplace. This assessment can be used across...
The Performance Indicator Assessment: Engagement, Teamwork measures whether the test taker is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; and/or propensity to be cooperative and want to work with others in the workplace. This assessment can...
The Performance Indicator Assessment: CS, Engagement, Retention measures whether the test taker will engage in behaviors that enhance a customer's experience and satisfaction; is consistently involved during the job in a physically, cognitively, and/or emotionally active manner; and/or the likeli...
Selector focused on key competencies related to success in outbound call center and sales roles. 
Assessment that gauges an individual's primary environmental, interpersonal, and intrapersonal needs to assist with onboarding and employee/team development. Used across positions and industries. 
Assessment used to identify a candidate's match to a job based on RIASEC work interests as defined by O*Net. Positions must be a direct match to use this off the shelf version. 
Assessment used to identify a candidate's match to a job based on RIASEC work interests as defined by O*Net. Positions must be a direct match to use this off the shelf version. 
Assessment used to identify a candidate's match to a job based on RIASEC work interests as defined by O*Net. Positions must be a direct match to use this off the shelf version. 
Assessment used to identify a candidate's match to a job based on RIASEC work interests as defined by O*Net. Positions must be a direct match to use this off the shelf version. 
Assessment which highlights the preferred learning style of each individual—revealing how new hires learn best and can be most effective in their roles. The Learning Styles Questionnaire can complement existing onboarding processes by increasing understanding ofmanagers for effectively managing a...
Selector focused on key competencies related to success in inbound call center and support roles. 
The Engagement Indicator Assessment focuses on the extent in which the test taker is consistently involved during the job in a physically, cognitively, and/or emotionally active manner. This assessment can be used across industries. 
Numerical skills cognitive assessment which uses computer adaptive programming to minimize seat time and maximize test security. Not recommended to be used alone in the United States. 
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. An audio version of this test is also available: Call Cent...
The Call Center Technical Support test is intended for telephone based PC support technicians who help callers with technical issues. This test covers issues pertaining to Hardware, Windows, Difficult Users, Printing, and the Internet. A non-audio version of this test is also available: Call C...
The Call Center U.S. Cities Spelling [audio] test is designed to identify the test taker's knowledge of the correct spelling of major U.S. cities. Many of the cities included are state capitals and cities with high populations. Assessments for Call Center Advanced Spelling [audio], Call Center...
This test for Call Center Outbound Sales Skills was created to aid in identifying potentially successful outbound sales call center employees and applicants. The following categories are examples of those types of topical areas addressed within the test; Acceptance of Criticism - ability to use c...
A candidate who successfully completes this test will have demonstrated a well-versed knowledge of call center sales, service, operations, and procedures. Questions are based on situations and issues often encountered in call center environments. The test contains questions that range from basic ...
Non-verbal skills cognitive assessment which uses computer adaptive programming to minimize seat time and maximize test security. Not recommended to be used alone in the United States. 
Verbal skills cognitive assessment which uses computer adaptive programming to minimize seat time and maximize test security. Not recommended to be used alone in the United States. 
This test for Call Center Customer Service Survey is designed to measure customer service orientation, knowledge of preferred customer service behaviors, and customer service practices as they pertain to the call center environment. Most questions have a best and second best answer, scoring 2 ...
The Call Center Advanced Spelling [audio] Test requires the test taker to listen to commonly misspelled words and spell the word correctly. Tests for Call Center U.S. State Abbreviations as well as Call Center U.S. Cities Spelling are also available. 
The Call Center Basic Spelling test requires the test taker to listen to commonly misspelled basic words and type them correctly. Tests for Call Center Advanced Spelling, Call Center Math as well as Call Center U.S. Cities Spelling are also available. 
The Call Center World Geography test is designed to identify the test taker's knowledge of locations throughout the world. City, country and continent locations are requested. This test is appropriate to administer to those who will be required to know basic world geography on the job. Assessm...
The Call Center U.S. Geographic Locations test is designed to identify the test taker's knowledge of the location of major U.S. cities by state. While some of the cities within the test are state capitals, many cities that are included were due to their respectively high populations and, hence, t...
The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
This test is suitable for call center operators with at least one year's experience. It is designed to evaluate general math skills often employed in a Call Center setting. It covers the following areas; Service Level, Production, Payroll, Time Zone Conversion, Currency Conversion and Cus...
o teste bilíngue de português-inglês visa avaliar a capacidade de uma pessoa para ler em inglês e português e responder às perguntas sobre o que foi lido. São apresentados cenários cotidianos que envolvem situações de negócios, formalidades, definições e matemática.