CUSTOMER SERVICE ASSESSMENTS

The Call Center Listening Skills [audio] assessment employs audio-based call simulations to measure a test taker's listening skills, attention to detail, and problem solving skills. Among the topics covered are identifying customer problems, listening with distractions, listening through emotiona...
The Call Center Italian-English Bilingual test aims at assessing the test taker's ability to read English and Italian and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented. Tests for Call Cente...
The Call Center German-English Bilingual test aims at assessing the test taker's ability to read English and German and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented. Tests for Call Center ...
The Call Center Customer Service Scenario test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call center envir...
The Call Center Customer Service Scenario [audio] test aims to assess whether the test taker can determine the most appropriate response to a myriad of basic call center situations. These situations are mainly customer service driven but there are also questions about creating effective call cent...
This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills,...
This test for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The sub...