Pre-Employment Customer Service Assessment Tests

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The Call Center Telephone Etiquette covers and examines a general variety of skills, knowledge, and prior training for the Call Center Telephone professional. This assessment is focused on evaluating a trained customer service agent's communication skills along with their ability to recognize pro...
o teste bilíngue de português-inglês visa avaliar a capacidade de uma pessoa para ler em inglês e português e responder às perguntas sobre o que foi lido. São apresentados cenários cotidianos que envolvem situações de negócios, formalidades, definições e matemática. 
The Call Center Italian-English Bilingual test aims at assessing the test taker's ability to read English and Italian and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented. Tests for Call Center ...
The Call Center German-English Bilingual test aims at assessing the test taker's ability to read English and German and answer questions regarding what they've read. Everyday scenarios involving business situations, formalities, definitions and mathematics are presented. Tests for Call Center Li...
This test for Call Center Consumer Collections is aimed at determining whether the test taker has the knowledge and skills needed to function in a collections call center environment. Among the topical areas covered are: FDCPA (Fair Debt Collection Practices Act), Bankruptcy, Mathematical skills,...
This test for 911 Operators focuses almost entirely on "Necessary Case Scenarios"--those situations that demand but one acceptable response to a particular situation. The test is broken down into subject areas in order to efficiently address the various aspects of a 911 operator's duties. The sub...